Dubai Outsource City Company Setup
The BPO cluster: contact centres, shared services and back-office operations.
- Ownership
- 100% foreign
- Setup time
- 2 to 4 weeks
- Licence cost
- from AED 15,000
- Visas
- High volumes with space
Dubai Outsource City serves business-process outsourcing at scale: international contact centres, shared-services centres for multinationals and IT-enabled services firms occupy floors designed for density, connectivity and around-the-clock operations.
For groups centralising Middle East back-office functions, the zone offers the practical ingredients, large floorplates, resilient telecom infrastructure and visa capacity for volume hiring, alongside TECOM's established administration.
Who Dubai Outsource City suits
- Contact and call centres
- Shared-services centres
- IT-enabled services and BPO firms
- Regional back-office hubs
Why choose Dubai Outsource City
- Floorplates designed for contact-centre density
- Resilient telecom and power infrastructure
- Visa capacity for high-headcount operations
- 24/7 operations supported
- TECOM campus administration
Dubai Outsource City frequently asked questions
Why license a call centre in DOC specifically?
The buildings and infrastructure are engineered for seat density, redundancy and shift operations, and the zone's visa quotas accommodate the headcounts BPO requires. Generic office zones strain on all three.
What does a Dubai Outsource City setup cost?
Licences start around AED 15,000 to AED 25,000, but per-seat fit-out and space costs dominate BPO budgets, so we model the full facility cost per seat before you commit.
Can a shared-services centre serve group companies abroad?
Yes, serving your own group's international entities is standard practice from DOC, and the free zone structure keeps that intercompany model clean for tax and transfer-pricing documentation, which we set up alongside.